Under the weight of increasing call volumes, call escalations and shrinking budgets, service and support organizations are charged with the task of reducing call times, improving customer satisfaction and lowering cost per response.  To succeed you must implement and configure the right software, have your staff properly trained, and educate your user community on their support options.  Navigating your way through the variety of software choices and best practices can often leave you perplexed, resulting in either poor implementation or no implementation of much needed tools.

Align your IT service delivery and business objectives more effectively with CreekPointe’s Service Desk Solutions Workshop.   Understand how to implement cost-effective IT management solutions that incorporate IT best practices with anywhere access to provide personalized customer service and increased service desk productivity.  This exciting new 2-day course will guide you through selecting, using and administering several core areas of running a successful service desk.  During this course you will gain valuable knowledge in the following areas:

Helpdesk Foundations - The help desk foundation is the basic building block of the help desk.  It is here that you begin the process of assessing your support organization.  Without a solid foundation, the rest of the help desk building blocks will not have solid footing.  Specific points of discussion will include help desk mission/vision and help desk structure, as well as products and services provided.