The ITIL Service Management Essentials course prepares the student to pass the ITIL Essentials Certificate in IT Service Management exam and introduces basic concepts for practical implementation and application of ITIL in a live environment.  The course is delivered over two consecutive days, including 16 hours of classroom work, as well as homework assignments.

At the end of the course, the one-hour “Essentials Certificate in IT Service Management” certification examination is offered, proctored by Loyalist College.  Loyalist College is the North American representative of the Examination Institute for Information Science, (EXIN), one of the two agencies authorized by OGC to perform ITIL certification testing.

This course is intended for persons working in the field of IT Service Management, with special interest for persons leading or participating in the implementation of ITIL/IT Service Management Best Practices.  This course is appropriate preparation for person wishing to obtain their ITIL Foundation Certificate in IT Service Management.

Students will receive a course book, as well as a set of worksheets to be used in classroom exercises and homework.  Copies of OGC publications, Service Support, Service Delivery and Security Management will be available for students to review during the course.  Additionally, the STI 500 Best Practices book will be included with the course.

CreekPointe will conduct class for a minimum of 6 students – maximum of 16.

CreekPointe reserves the right to cancel this class for fewer that 6 students.