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Reduce the Overall Cost of Support |
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| RightAnswers’ unique, end-to-end solution is designed to enable enterprises of all sizes to align the cost and value of Support while meeting their Support and business objectives, improve time-to-value, reduce overall Total Cost of Ownership (TCO) and increase Return on Investment (ROI).
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| As users become more familiar with the features and capabilities of RightAnswers Self-Service, they can leverage the power of the tool to find the solutions they require without contacting the Help Desk. And, since RightAnswers Self-Service provides a 24x7, online channel for support, end-users will utilize the solution’s Search capabilities as their First-Level Support, thereby reducing the overall number of calls to the help desk, especially with regards to the “redundant” incidents such as open ticket status checks. |
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For example, according to the HDI® 2006 Practices and Salary Survey, the average fully-burdened cost per incident for phone support is approximately $25. Assuming a minimal call deflection rate of 10 calls per day that could be handled using RightAnswers Self-Service, a Help Desk can experience savings of $250 per day or $60,000 per year! |
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