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Developing an Effective Adoption Strategy |
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| The RightAnswers Client Success program provides the value-added services that enable you to develop, deliver and maintain an effective Self-Service adoption strategy that meets your overall business objectives. The Client Success team provides the necessary experience and expertise to assist your Help Desk professionals in “jump starting” the initial Self-Service implementation and, by providing ongoing analysis and guidance, maintaining its effectiveness through deployment. This “full service” approach will assist you in lowering the solutions' Total Cost of Ownership (TCO), while improving the time-to-value and, subsequently, your Return on Investment (ROI). |
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| Self-Service Adoption Tools – templates for adoption tools, such as email notifications, phone messaging, and printed marketing promotions. |
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Client Workshop – designed for Help Desk professionals using RightAnswers Self-Service, the Workshop introduces best practices in Self-Service adoption, ownership, metrics, content development and other available RightAnswers services and resources. |
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