How-To: shows step-by-step functionality to achieve a specific result.

Error Messages: derived from aplication-specific error messages, this solution provides either an explanation or work-around to a failed process/procedure.

Diagnostic Tree: a "decision tree" that provides end-users with an additional option when searching for a solution.

Show-IT: a multi-media presentation that provides a step-by-step solution walk-through (providing "just-in-time" eLearning)

Automate-IT: provides "wizard like" functionality that automatically runs a solution on the end-user's desktop

Problem/Solution Pairs: generally matched with a "How To" Knowledge-Pak, this solution is effective when the end-user generally knows "how" to, but is unable to, do something.