Dublin, CA Monday, March 26, 2007

FrontRange Solutions, an established global leader in IT Service Management, Voice Application, and Customer Relationship Management (CRM) solutions for the Mid-Market and Distributed Enterprise, today announced the general availability of the latest version of HEAT® Service & Support™, the fully configurable Help Desk and external customer support tool that logs and tracks incidents through completion.  HEAT8.4.1 builds on the benefits of HEAT by enhancing ease of use, and is currently available to new customers, as well as to current users as an upgrade. 

“This newest edition of HEAT is an example of our drive to develop products that continually improve the experience for our users,” said Kevin J. Smith, Vice President of Products for FrontRange. “We are dedicated to remaining the best and most widely used IT help desk and service management application, and continually earning the trust of our customers is the key.”

Highlights of the latest version of HEAT are:

• Performance enhancements to e-mail monitoring and business processing

• Additional configuration options when designing forms

• A new “Snap to Guide” feature accelerates the process of creating edit sets and new and improved tool tips.

HEAT won “Best Help Desk Solution, Best in Americas” from the 2006 Members’ Choice Awards, a recognition program hosted by ContactCenterWorld.com, the global support organization for contact-center industry professionals. 

The Members’ Choice Awards are based entirely on customer feedback, and the winners are organizations that receive the highest average scores as voted by their customers