For
Immediate Release
FrontRange Receives Communications Solutions® Magazine’s “Product of
the Year” Award for 2005
IP Contact Center 5.0 honored for “excellence in technological
advancement and application refinements”
Dublin, CA Wednesday, May 24, 2006
FrontRange Solutions announced today that its IP Contact Center 5.0
solution is a recipient of a 2005 Product of the Year Award
presented by Technology Marketing Corporation’s (TMC®)
Communications Solutions® magazine (http://www.tmcnet.com/comsol/).
Communications Solutions is written for the enterprise, call center
and service provider communities, and contains the latest industry
news and trends to help the voice and data industries stay
up-to-date.
“Each year, Communications Solutions magazine bestows its Product of
the Year awards on companies that have demonstrated excellence in
technological advancement and application refinements,” said Rich
Tehrani, TMC President and Group Editor-in-Chief of Communications
Solutions. “FrontRange has demonstrated to the editors of
Communications Solutions that its products or services have gone the
extra mile to help improve both the customer experience and the ROI
for the companies that use them.”
IP Contact Center (IPCC) 5.0 is the latest version of FrontRange
Voice Over Internet Protocol-based (VoIP) software suite. IPCC
features Quality Management and integration with other FrontRange
product families, including the company’s award-winning HEAT®,
GoldMine® Corporate Edition, and the new IT Service Management (ITSM)
modules.
“FrontRange IPCC 5.0 is a major step forward in supporting the
convergence of voice and service applications and enabling
businesses of all sizes to easily and quickly gain the benefits of
an integrated contact center solution,” said Kevin J. Smith,
FrontRange Vice President of Products. “Our rapid deployment and
reduced implementation costs are key benefits. Customers want a
solution that is easy to use without sacrificing power and
flexibility.”
The Product of the Year Award winners for 2005 will be published in
the upcoming issue of Communications Solutions magazine online.
About FrontRange Solutions
FrontRange Solutions develops award-winning software and solutions
used by more than 130,000 companies and over 1.2 million users
worldwide to manage a wide variety of business relationships and
provide exceptional service. FrontRange product families, designed
specifically for small-to-medium-enterprise (SME) and distributed
enterprise organizations include: GoldMine® for business
relationship management, team-based contact management and sales
force automation solutions; IT Service Management with HEAT® and
ITIL® standards-based modules for complete service management;
Communication Management including IP Contact Center for reduced
telephony costs and increased agent productivity, streamlined
customer service and communications; and Infrastructure Management,
which provides the ability to optimize the full lifecycle of a
company's assets. Customers representing 44 percent of the Fortune
100 and 76 percent of the FTSE 100, include Coca-Cola, Shell Oil,
Prudential Securities, Électricité de France, Mack Trucks, Campbell
Soup, Avaya, Bechtel Corp, Bank of America, and Turner News Network.
|
