Greenville, SC -- CreekPointe, Inc., a leading consultant of IT Business Process Management, has announced a partnership with Cherwell Software, a leader in Help Desk, Service Desk and Service Management Solutions.  The addition of Cherwell Software completes the solutions that CreekPointe delivers to midsized companies and corporate departments as a compelling alternative to their existing legacy products. 

Cherwell offers a fully integrated ITIL solution that is web enabled.  Easily customizable Dashboards and Reports provide executives and managers with the information required to make the right decisions.  “Cherwell offers an innovative solution for companies that need a way to more easily manage solutions,” remarked Mike Clarke of CreekPointe.  “A lot of companies are tired of paying maintenance for marginal enhancements, tired of feeding a ‘cash cow’.  These companies want a better way of managing their IT services and Cherwell gives them that at an affordable price point.” 

Since 1986, CreekPointe, Inc., has provide help desk, service desk, and support center solutions to Fortune 1000 and midsized companies, educational institutions, medical and governmental agencies.  CreekPointe has a proven methodology that ensures successful project delivery through services such as IT assessments, Business Intelligence analysis, reporting, software customization and integration, and extensive ITIL expertise.  CreekPointe also offers total lifecycle and asset management expertise with successful management projects of over forty thousand computers.  Additionally, CreekPointe provides regularly scheduled training at our headquarters in Greenville, SC, onsite and through web collaboration.   CreekPointe engineers and staff have certifications from Cherwell, FrontRange, LANDesk (an Avocent company), VMWare, Cisco, Microsoft, Help Desk Institute, Pink Elephant, and other market leaders. 

CreekPointe is headquartered in Greenville, SC, with offices in Raleigh, NC, and Atlanta, GA.  More information is available at www.creekpointe.com or by calling 800.613.1426.

Cherwell Software, Inc., was founded and is managed by a team of industry experts, including the former CEO of FrontRange Solutions, the former Chief Architect of FrontRange’s HEAT and ITSM product lines, and the original founder and past CEO of the Help Desk Institute (HDI).  Cherwell brings a state-of-the-art integrated IT service management product to the market – combined with focus and integrity.  Cherwell Software is passionate about one thing – listening to our customers and caring for their needs.  Cherwell Service Management is a web-enabled application built from the ground up using Microsoft .NET technology incorporating the industry’s ITIL best practices.  CSM offers enterprise power and configurability at mid-market price and simplicity.  CSM satisfied customers include such companies as TV Guide, The Weather Channel, Ent Federal Credit Union, Western Carolina University, The University of Minnesota, and Rosetta Stone