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Raymond James Financial
Andy Nosal
Supervisor of LANDesk Operations Technical Services
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"Since the first of this year, we have distributed more than 53,000 software packages. And as of August, I estimate that LANDesk Management Suite’s software distribution and remote control features alone have saved our organization $1.167 million! Anytime you can show that the Information Technology Department is saving money rather than simply being overhead, it’s a good thing." |
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Bottomline Technologies
Paul Nott
FRM Implementaion & Support Manager
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"The capabilities of the solution are incredible. In our experience, there is not another product on the market which has the features and the ease of use of LANDesk Instant Support Suite Pro. You don’t have to deploy client software, it works over any Internet connection, it’s extremely simple to use, and it’s paid for itself over and over again in only a few months." |
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Miami Herald
Manny Ferro
IT Project Specialist
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"Because not all our employees have computers, some have more than one, and many share computers, it did not make sense for us to make licensing decisions based on head counts. We needed a product that would give us real numbers and LANDesk Management Suite has helped us remain compliant on our software. Another benefit of an accurate workstation count is that now we have a tool to prevent us from buying unnecessary licenses." |
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Virginia Commonwealth University
Tonie Ellerson
Manager, Client Services, Desktop Applications Support
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"We use it to troubleshoot problems remotely, tally the inventory data and upgrade applications. It’s saved us so much time because we can help people on the phone while doing something else like scanning a system for viruses. In the half hour it would have taken a technician to walk to someone’s office, we’ve already completed 10 or more fixes over the phone." |
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Farm Credit Services of America
Denny Cannon
PC Integration Specialist
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"Initially we estimated the Return On Investment to be from four to six months; we’ve been able to get our money back in two months because of a few large projects like desktop replacement... We have over 40 locations in our four states and in the past, a rollout like this meant traveling personally to replace each desktop and the applications. LDMS has saved a significant amount of time and money. What used to be a 13-week new hardware rollout for everyone in the company, has now been done in 24 days." |
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North Penn School District
Anthony Cocco
Manager of IT Operations
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"Our inventories used to be out of date as soon as we completed them. With LDMS, the inventory is automatically updated daily. The cost savings of that feature alone have save us thousands of dollars. We are able to manage our licenses better and compliance is no longer an issue." |
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Honeywell EMEA
Roy Copping
Manager of Distributed Computing, Technology Standards and Planning
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"We are seeing a huge reduction in the amount of traveling time for local technicians. The cluster in Brussels, Belgium, supports five smaller sites as well as the European headquarters. Before we deployed LANDesk® Management Suite, an engineer would visit each site for a full day each week. Now, on average, an engineer visits once every four weeks. Brussels is handling all other problems remotely." |
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BT Wholesale Markets
Dave Barker
Build Manager
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"Multicasting significantly reduces software distribution times. On a site with 40 PCs, for example, transmission is now 20 times faster"
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Merck KGaA
Johannes John
Systems Consultant
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"Thanks to the LANDesk Software solution, new hardware or software details are entered on to the system without delay. We find this an enormous benefit when solving problems remotely. The support team can not only view users’ PC screens, but also check the current configuration of each computer. This makes it easier to identify the cause of the problem – whether it’s a newly installed component or a recent software upgrade, for example. We’re saving a great deal of time as a result of this capability" |
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Bertelsmann AG
Jörg Gieselmann
Systems Consultant
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"The inventory management function significantly increases the efficiency of operating system and software migrations. Now it takes just a few seconds to request data on the hardware that needs to be replaced before a migration. Naturally, this saves us time and money in the support team, as well as increasing the productivity of our users." |
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Daiwa Securities SMBC Europe Limited
Darron Spokes
Director, Business Infrastructure Group
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"LANDesk® Management Suite had all the features we needed and more, and suited the scale of our European operation. Just as importantly, it was genuinely easy to use-a real advantage for us, as this was our first experience with this kind of tool." |
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Solihull Metropolitan Borough Council
Hilary Staton
Solihull Borough Council
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"LANDesk® Management Suite has helped us to make more productive use of our time, and service an increasing number of users without additional support staff. We couldn't manage without it now."
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Valeo
Bertrand Fantini
Network infrastructure manager at Créteil
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The helpdesk now installs new applications or updates on demand on a daily basis. This takes 20 to 30 minutes for a global update, and it is virtually instantaneous when done 'online' using remote control to fix an individual user's problem
"If you have more than 60 computers on a network, a tool such as the LANDesk® Software solution becomes indispensable. LANDesk® Management Suite plays a significant role in helping us to meet the ambitious targets laid down in our Service Level Agreements with users." |
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National Air Traffic Services, UK
Alaister Ford
Programme Manager, NATS
Software Services Group
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"A group of PC-based systems that support the ATC role of 'Traffic Management' has seen rapid expansion within National Air Traffic Services* (NATS) over the past five years. LANDesk® Management Suite has proved a valuable asset, not only in maintaining high levels of cost-effective support at regional ATC centres, but also during test and integration activities at the new facility at Swanwick in Hampshire." |
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Gide Loyrette Nouel
Eric Vincent
Technical manager of the computer network and migration project,
Gide Loyrette Nouel
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"The remote management function has become essential to our operation, in particular our ability to deliver high quality service. We could no longer manage without it."
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DFDS Seaways
Flemming Johansen
Technical Manager
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"If we had needed to send an engineer to check each one, it would have been very expensive and time-consuming, as many of our PCs are scattered throughout Europe. The LANDesk® Software solution was invaluable because it allowed us to update or replace systems very quickly in order to begin our major migration programme.
"The ability of LANDesk® Management Suite to provide remote control at sea was obviously a very attractive benefit for us."
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APS
Sebastiano Melis
Manager of IT and Quality Procedures.
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"The remote control feature has turned out to be not only a practical way of fixing problems, but also a very efficient and cost-effective e-learning tool." |
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Baylor University
Charlotte Lenox
Associate Director & ITC Business Manager
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"When a client phones for help, the LANDesk® Web Console lets support staff view details of the computer attributes and allows them to assume remote control. Our support staff was so excited over these benefits that they put considerable pressure on the implementation team to hurry up and finish getting this on all the computers!" |
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