Ease-of-Installation and Use and Flexibility

• Automates the change approval and documentation process with a flexible easy-to-manage tool and access to all relevant current and historic information associated with change requests.

• Facilitates Improves communication and efficiency by facilitating direct collaboration among clients and workgroups.

• Lets users easily compare data at a glance with a graphical report dashboard.

• Easily integrates with with third-party solutions using process integration modules.

• Includes process integration modules for easy integration with third-party solutions.

• Allows users to approve or deny a task using some of the most popular mobile phones devices.

• Automates repetitive tasks and alerts users when tasks are successfully completed.

• Allows manual steps to be included in an automated workflow.

• Gives you anytime online access to multiple ready-to-use templates for HR processes, change management, systems and security management and more; includes access to templates as soon as they’re released—no waiting for an upgrade.

• Includes an autorun installation process and offers an in-place upgrade from previous versions.

• Includes a graphical history of where an active process is at and the steps completed so far.

• Lets you quickly see when a process is scheduled to execute and drill down on processes in the built-in calendar.

Scalability and Cost Efficiency

• Scales with your needs—implement in a specific area or business unit and easily extend to more areas as desired.

• Reduces time and expense by electronically documenting what is communicated.

• Sends change requests directly to service providers to reduce manual data entry.

• Uses a scalable, enterprise process management engine.

• Integrates business processes with databases, electronic forms, business rules and other processes and systems.

Process Designer

• Enables business process owners and analysts to design, model, document and optimize business processes without involving IT.

• Makes building processes a simple drag-and-drop activity; enables editing on demand.

• Lets workflows or portions of workflows be reused in any number of different processes.

• Gives you role-based administration control over who can has permission to manage, modify or simply read a workflow.

• Allows users to pause, resume or cancel an active workflow.

• Provides version control for changes made to workflows, including the ability to roll back to previous versions.

Service Oriented Architecure Web Interface

• Uses a Service-Oriented Architecture interface to execute Web services, decrease integration expenses and increase agility and ROI.

• Lets end users with different skill levels and at various locations participate in business processes using nothing more than Internet access.

• Integrates with Thin Forms, ASP .NET forms, Adobe PDF forms and Microsoft InfoPath forms.

Auditing and Reporting

• Captures every step of any process, including approvals, requests, comments, and so on, for proof of control and support for any audit.

• Captures a variety of metrics from live processes using customized reports that enable process owners to manage resources and optimize business processes.

• Allows users to send reports by Web or to e-mail lists.

• Provides access to many predefined reports for throughput, volume, completion, audit history, documentation analysis and more.

• Offers a graphical view of each report.

• Offers real-time access to reports.

• Allows users to create and save favorite reports or create ad hoc reports.

Integration

• Includes active directory (AD) actions to allow you to automate creating and deleting AD accounts, shares, groups and application access as well as resetting passwords—saving time and reinforcing network security.

• Directly integrates with Remedy and provides common workflows between Remedy and LANDesk® solutions.

• Integrates with LANDesk® Server Manager to pull provisioning and other server templates directly into workflows.

• Includes built-in actions to quickly build and execute LANDesk® solution-specific processes, as well as executes Java, VB and SQL scripts.

• Integrates with PC life cycle management tasks by automatically installing agents on new devices and adding/deleting devices.

• Interfaces with LANDesk® Service Desk and FrontRange HEAT Help Desk as well as line-of-business applications.

• Offers full support for Vista environments.

• Includes process integration modules (PIM) for structured integration with third-party solutions:

  • Listener —receives external input data (such as an e-mail subject) to trigger a workflow.

  • Activities —specific actions (drag-and-drop icons) that make up a workflow or sequence of tasks.

  • Libraries —ready-to-use and sample workflows.

  • Templates —e-mail or audit dialogs that support process collaboration

• Can be integrated with a Configuration Management Database (CMDB) and leading ERP and CRM enterprise applications, including SAP, PeopleSoft, Siebel, Oracle and Lawson.

• Can be integrated with Microsoft products, including Microsoft BizTalk Server, SharePoint, Visio, Office and Exchange.

• Integrates with Thin Forms, ASP .NET forms, Adobe PDF forms and Microsoft InfoPath forms.

• Integrates with WMI calls, e-mail systems, handheld devices and mobile phones.

• Works with LANDesk® Universal Connector solution.