In the help desk world, there are certain challenges common across all organizations and industries—cutting costs while boosting service levels, realizing a “once-and-done” call, and proving the value of the help desk services through direct metrics, to name a few. LANDesk feels your pain. Perhaps  these additional challenges sound familiar:

• "I need to reduce the number of outages/cases and enable my help desk technicians to be more productive and proactive." 
• "It's tough establishing consistency in how incidents, problems and changes are dealt with." 
• "I need a record/history of how we've helped individual users before so I'm not shooting in the dark." 
• "I need to know that when a ticket is closed, t6he end user is satisfied rather than just quickly closing tickets. Ideally I need to do both." 

Enterprise-Level Service Desk for Mid-Size Organizations

LANDesk® Service Desk delivers enterprise-level consolidated service desk capabilities without requiring a large enterprise budget, training or knowledge level. The solution is scalable to grow with service needs, and unlike other service desk solutions, it includes comprehensive capabilities that enable organizations to implement ITIL version 2 and 3 and ITSM best practices.

With LANDesk® Management Suite integration, service desk teams access the key functions needed, including inventory, remote control, chat, file transfer, remote execute and reboot capabilities, in order solve users’ issues and make work life easier for everyone. Plus, LANDesk® inventory data, accessible directly from the Service Desk console, gives technicians complete information about both hardware and software. They’re empowered to establish and maintain enforceable policy-driven service management and access comprehensive audit tracking and reporting capabilities—making it easier and less costly to remediate vulnerabilities, track transaction histories and eliminate the risk of ongoing failures.