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Grey Right Arrow LANDesk® Service Desk Product Brochure
Grey Right Arrow LANDesk® Management Platform Product Brochure
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Your frontline help desk analysts are the “break-fix” pros who answer the phones, deal with users’ frustrations, and endeavor to resolve the problem with a “once-and-done” call. A service desk extends the traditional help desk by consolidating call logging and other service best practices such as problem, configuration and change management into a single application. If you’re looking to reduce the number of incidents while enabling help desk technicians and end users be more proactive and productive, and if you want more consistency in how your help desk handles problems and copes with changes, then take a closer look at LANDesk® Service Desk.
WHITE PAPERS
White Paper - Achieving a Best-Practice Help Desk from Desktop to Data Center Achieving a Best-Practice Help Desk from Desktop to Data Center White Paper - Improving IT Service Levels Improving IT Service Levels

This white paper discusses how mid-size organizations that employ configuration control, service desk, asset management and process management technologies can:

  • Realize the change, configuration and release management improvements required for a true ITSM best-practice service desk 
  • Reduce reactive firefighting by adopting a service management orientation and establishing a consistent level of process across silos
  • Create operational consistency across multiple departments and locations

Read More		 IT faces a difficult juggling act to maintain or boost service levels in the midst of mounting infrastructure complexity and financial scrutiny. Many IT managers are considering automated systems that can tackle inventory, patch management, software license monitoring and other time-consuming tasks.

This white paper from Touchpaper and LANDesk reviews the risks and benefits of implementing these systems compared to sticking with traditional manual processes. It assesses the value of automated management systems in regard to:
  • ROI
  • Suitability to size of organization
  • Risks associated with implementation
  • Impact on service

Read More 

KEY CHALLENGES AND PAINS
What are your most pressing IT challenges and pain points?
  • Improving efficiency and realizing a "once-and-done" call
  • Cutting costs while maintaining or boosting service levels
  • The need for process control and improved reporting capabilities
  • Keeping customers satisfied and employees productive
Learn More
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