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Monday |
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Wednesday |
September 8th - 10th |
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09:00 am |
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05:00 pm |
The R.E.A.L. HEAT Workshop (Advanced HEAT Admin) |
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09:00 am |
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05:00 pm |
HDI Support Center
Manager Skills Building
& Certification Training |
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09:00 am |
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05:00 pm |
HDI Knowledge Management Foundations: KCS Principles (New) |
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09:00 am |
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05:00 pm |
HDI ITIL® v3 Foundations (New) |
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Tentative Meeting Agenda |
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Wednesday |
September 10th |
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06:00 pm |
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07:00 pm |
HEATWave Reception |
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Thursday |
September 11th |
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08:00 am |
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08:30 am |
Registration & Continental Breakfast |
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08:30 am |
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08:45 am |
Welcome & Introduction |
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08:45 am |
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10:45 am |
Key Note - Positively Contagious Leadership |
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- Kirk Weisler, President, Team Dynamics, Inc. |
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10:45 am |
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11:00 am |
Break/Networking - HEAT Demo Area Open |
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11:00 am |
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12:00 pm |
Learning Session |
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12:00 pm |
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01:30 pm |
Lunch - Explore & enjoy the taste of Historic Savannah |
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01:30 pm |
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02:45 pm |
Translating Metrics to Business Benefits |
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- Rae Ann Bruno. President, Business Solutions Training, Inc. |
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02:45 pm |
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04:00 pm |
Round Table Discussions |
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04:00 pm |
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04:15 pm |
Break/Networking - HEAT Demo Area Open |
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04:15 pm |
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04:45 pm |
Share Round Table findings with other Groups |
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04:45 pm |
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04:50 pm |
Announcements |
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05:30 pm |
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10:00 pm |
Meet in hotel lobby for
dinner and special
entertainment |
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Friday |
September 12th |
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08:30 am |
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09:00 am |
Plated Breakfast - HEAT Demo Area Open |
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09:00 am |
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10:00 am |
FrontRange Roadmap |
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10:00 am |
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10:15
am |
Break/Networking - HEAT Demo Area Open |
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10:15
am |
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11:15
am |
HEAT Tips & Tricks |
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11:15
am |
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11:45
am |
HEAT Customer Snap Shot |
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11:45
am |
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12:15
pm |
Break/Hotel Checkout |
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12:15
pm |
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01:15 pm |
Lunch & Learn |
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01:15 pm |
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01:30
pm |
Break/Networking |
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01:30
pm |
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02:30 pm |
Learning Session |
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02:30 pm |
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02:45 pm |
Announcements/Closing/HEATWave Raffle |
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