CreekPointe’s 4th Annual HEAT End-User-Conference

September 20^th - 22^nd 2006 - Francis Marion Hotel - Charleston, SC

CreekPointe’s

4^th Annual HEAT End-User Conference

Join us as we gather in beautiful and historic Charleston, SC for two days of learning and fun. This two-day conference will feature guest speakers, new product demonstrations, panel discussions, and informative learning sessions designed to help redefine your HEAT skills.

ANNOUNCEMENT

CreekPointe is excited to announce that George Spalding, Executive Consultant for Pink Elephant will be one of our guest speakers at this year’s conference. George Spalding is one of North America's most insightful and engaging IT service management and support experts. In addition to his decade-long commitment to improving the industry, George spent several years as a consultant to the White House on technical presentations and White House conferences. He also coordinated technical presentations for members of the President's cabinet, the Smithsonian Institution, and the Federal Bureau of Investigation. George has also achieved ITIL's IT Service Manager Certification and was recently selected by the Office of Government Commerce (OGC) as an author for the next version of ITIL.

Mr. Spalding will discuss Help Desk Best Practices, explaining the 10 processes in the ITIL framework and make clear the benefit of implementing and governing your IT Service Management by ITIL.

What is HEATWave?

HEATWave is an end-user conference hosted by CreekPointe, a 2005 Top Five FrontRange Global Partner. This event is designed to give those who work with HEAT:

· the most up-to-date information on HEAT and add-in products

· a road-map of where HEAT product development is going

· an opportunity to meet face to face with FrontRange representatives and engineers

· learning sessions on how to utilize the features of HEAT more effectively

· learning sessions about third party products that work with HEAT

· learning sessions about processes that will help your service desk run better

· an opportunity to network with other HEAT users

· an opportunity to interface with CreekPointe HEAT engineers and staff members

· a chance to enjoy the sights and sounds of Charleston

Based on last year’s feedback, we are excited to announce the following additions to this year’s conference:

·         Round table discussion on how other companies are using HEAT

·         Emphasis on implementing successful business processes at your Help Desk

·         More time to network with other HEAT Users

·         Additional Pre-Conference Training Opportunities

Early Conference Registration Fee $799.^oo -- Deadline May 31^st

Conference Registration Fee $899.^oo -- Deadline June 30^th

Conference Overview
Check in will begin on Wednesday afternoon, September 20^th, at The Francis Marion Hotel in Downtown Charleston.

The Francis Marion Hotel, located in the heart of historic Charleston, South Carolina, was the largest and grandest in the Carolinas when it opened in 1924. Named for General Francis Marion, the "Swamp Fox" of the American Revolution, the Francis Marion Hotel in Charleston re-opened in 1996 after a $12 million National Trust award-winning restoration, and is once again Charleston's Grand Hotel.

You are invited to a reception on Wednesday evening, where you can meet our staff and network with other conference attendees.

Events will begin at 8:30 a.m. on Thursday, September 21st in the hotel’s conference room, ending around 2:00 p.m. on Friday, September 22nd. Key presentations and product demos will be held in group meetings. Executives from FrontRange will join us, as well as other featured speakers throughout the event.

Informative and Affordable

We have worked hard to ensure that our conference will not only be informative, but affordable for everyone. The price of the event will include the following:

· Lodging for Wednesday and Thursday evenings (parking garage fee not included)

· Breakfast on Thursday and Friday

· Lunch on Thursday and Friday

· Dinner and Special Entertainment on Thursday evening

· All conference events

· Other surprises!

Additional Conference Details

Pre-Conference Training

Conference Registration Fee $899.^oo -- Deadline June 30^th