| |
Monday |
- |
Wednesday |
September 18th -
20th |
| |
|
|
|
|
|
|
09:00 am |
- |
05:00 pm |
Advanced HEAT Admin Workshop |
| |
|
|
|
Francis Marion Hotel
- Laurens Room |
| |
|
|
|
Tuesday |
- |
Wednesday |
September 19th -
20th |
|
|
09:00
am |
- |
05:00 pm |
ITIL Service
Management Foundation |
| |
|
|
|
Francis Marion Hotel
- Rutledge Room |
| |
|
|
|
|
|
|
09:00
am |
- |
05:00 pm |
Service Desk Solutions Workshop |
| |
|
|
|
Francis Marion Hotel
- Drayton Room |
| |
|
|
|
|
| |
Wednesday |
September 20th |
|
|
06:00 pm |
- |
07:00 pm |
CreekPointe HEATWave 2006 Reception |
| |
07:00 pm |
- |
09:00 pm |
Texas Hold'em Championship |
| |
|
|
|
Francis Marion Hotel – Calhoun Room |
| |
|
|
|
|
| |
Thursday |
September 21st |
| |
08:30 am |
- |
09:00 am |
Registration - Outside
the Calhoun Room |
| |
08:30 am |
- |
09:00 am |
Continental Breakfast – Calhoun Room |
| |
09:00 am |
- |
09:30 am |
Welcome & Introduction |
| |
09:30 am |
- |
11:30 am |
ITIL "Best Practices" Overview |
| |
|
|
|
George Spalding, Executive
Consultant, Pink Elephant |
| |
11:30 am |
- |
11:45 am |
Break/Networking |
| |
11:45 am |
- |
12:30 pm |
Lunch & Learn - What's New With
HEAT 8.4 |
| |
|
|
|
Bryan Hudgens, Director of
Technology, CreekPointe |
| |
12:30
pm |
- |
01:15 pm |
HEAT Tips & Tricks |
| |
|
|
|
John Mack, HEAT Engineer,
CreekPointe |
| |
01:15 pm |
- |
01:30 pm |
Break/Networking |
| |
01:30 pm |
- |
01:50 pm |
HEAT Bingo |
| |
01:50 pm |
- |
03:00 pm |
Business Process Management with
HEAT |
| |
|
|
|
Marty Kurzinski, Director of
Strategic Solutions, LANDesk |
| |
|
|
|
Toby Martin, Product Manager LPM,
LANDesk |
| |
03:00 pm |
- |
03:15 pm |
Break/Networking |
| |
03:15 pm |
- |
03:20 pm |
Announcements |
| |
03:20 pm |
- |
04:20 pm |
Round Table Discussion |
| |
|
|
|
|
| |
05:30 pm |
- |
10:00 pm |
Meet in hotel lobby for Carriage
Ride, Dinner and Casino Night |
| |
|
|
|
Casual Attire |
| |
|
|
|
|
| |
Friday |
September 22nd |
| |
08:30 am |
- |
09:00 am |
Breakfast Buffet -
Calhoun Room |
| |
09:00 am |
- |
10:15 am |
FrontRange Roadmap |
| |
|
|
|
Jim Blayney, ITSM
Product Manager,
Frontrange |
| |
10:15 am |
- |
10:30
am |
Break/Networking |
| |
10:30
am |
- |
11:30
am |
VOIP and HEAT Integration |
| |
|
|
|
Mike Herberling, Director of
Business Development |
| |
|
|
|
IP
Solutions, Front Range |
| |
11:30 am |
- |
11:45 am |
Break/Networking |
| |
11:45
am |
- |
12:30 pm |
Lunch & Learn - Reporting with
HEAT using |
| |
|
|
|
Crystal Reports |
| |
|
|
|
T Rendleman, Business
Development, CreekPointe |
| |
12:30 pm |
- |
12:40 pm |
Break/Networking |
| |
12:40 pm |
- |
01:00 pm |
"HEAT Game Show" |
| |
01:00 pm |
- |
02:00 pm |
Reporting with HEAT using
Stonefield Query |
| |
|
|
|
Chris Hodgins, National Account
Manager, Stonefield Query |
| |
02:00 pm |
- |
02:15 pm |
Break/Networking |
| |
02:15 pm |
- |
03:15 pm |
Help Desk Best Practices
Utilizing HEAT |
| |
|
|
|
Bryan Hudgens, Director of
Technical Services, CreekPointe |
| |
03:15
pm |
- |
03:30 pm |
Announcements/Closing/Prizes |
