Customer Service Management
From the help desk perspective, there are three core service goals:
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Maximum customer satisfaction
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Maximum employee retention
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Minimum cost per unit of work
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An effective help desk prioritizes these service goals based on primary business functions. While every help desk should have customer satisfaction as a primary goal, the relative importance will vary in comparison with employee retention and cost. There is a need to balance these service goals in alignment with your company's business objectives.
CreekPointe can help you analyze your current environment and develop a baseline to establish your customer satisfaction measurement goals. Short and long term assessment goals can be established to insure the continual improvement of your organization.
For more information, please contact: helpdeskinfo@CreekPointe.com
