|
|
|
CreekPointe consistently delivers competitive and innovative help desk/service desk solutions to satisfied clients throughout the United States. From consulting and staffing to installation and support, we can assist you in taking control of your service and support needs. Our professionals have extensive experience and knowledge in ITIL and industry best practices. We regularly receive rave reviews on our exceptional execution. Some of our areas of expertise include: |
 |
Help Desk Assessments |
|
|
|
By using industry best practices as a baseline, CreekPointe consultants can analyze your current help desk environment and provide you with a summary of practical steps that you can take to align your help desk tools and processes with your business objectives. |
|
Business Process Analysis |
|
|
|
Having a great help desk toolset does not guarantee a great help desk. HEAT is only as good as the business processes you use. CreekPointe consultants can help you analyze your current business processes and make sure they are aligned with best practices. We can also customize your HEAT system to ensure your business processes are integrated. |
|
Report Writing & Metrics |
|
|
|
One of the most frustrating, but critical thing that is needed from a help-desk toolset is getting useful and timely information out of it. CreekPointe consultants can assist you by making sure you get reliable and accurate data out of your HEAT system so that you can make informed business decisions. |
|
HEAT & Help Desk Training |
|
|
|
CreekPointe has an exceptional reputation in providing HEAT and Help Desk Training. Our instructors have real world experience in using, installing, customizing and building business processes around HEAT. We have dozens of satisfied clients who will vouch for our superior training methodology.· ITIL Compliance MigrationITIL is a set of IT best practices that can help your company focus on meeting their business objectives. CreekPointe has ITIL trained consultants that can assist you in designing and implementing business processes to take advantage of and align with the ITIL framework. |
|
Asset Management |
|
|
|
Having control of your company’s assets is obviously critical to your business. The integration of HEAT with an asset management tool facilitates total life-cycle management. |
|
Voice-Help Desk Integration |
|
|
|
The Integration of Voice over IP with HEAT has given many of our clients improved reporting, efficiency, and enhanced capabilities. CreekPointe has extensive experience in the implementation and training of IPCM. |
|
HEAT Upgrades & Implementations |
|
|
|
CreekPointe has a long history in implementing and upgrading HEAT systems. Our staff has a thorough knowledge and extensive experience in assisting companies with what is needed to make sure their HEAT system is up and running as quickly as possible while achieving their business objectives. We have dozens of satisfied clients that will vouch for our professionalism, integrity, and know how. |
|
