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| Cherwell Integrated Service Management Software
We're making a difference in the Integrated Service Management Software market by offering innovative technology built upon yesterday's values.
Cherwell Service Management® is a Help Desk • Service Desk • Service Management web-enabled product. At Cherwell Software, we are making a difference in the Integrated Service Management Solution's market by offering innovative technology built upon yesterday's values. Cherwell Service Management® is designed by industry experts, including the former CEO of FrontRange Solutions®, the former Chief Architect of FrontRange's HEAT® and ITSM products, and the founder and past CEO of the Help Desk Insitutute (HDI). Cherwell Service Management® is a product built from the ground up using Microsoft's® .NET technology and the framework of ITIL® best practices. With Cherwell Service Management® you get the features, power, and scalability of an enterprise solution at the price and ease-of-use of a mid-market product. We offer an all-inclusive and affordable pricing model with no hidden costs, so you get the integrated IT Service Management components of:
- Incident Mangement
- Problem Management
- Change Management
- Configuration Management
- Release Management
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- Web-Browser Self-Service
- Web-Browser Technician View
- Knowledge Management
- Service Level Management
- Management Dashboards/Reporting
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Additionally, Cherwell Service Management® is the most configurable system in the market today and is brought to you by a team of ITIL-certified professionals who have a passion for listening to our customers.
You may want to consider reading our white paper on "Top 10 Considerations When Purchasing Help Desk Software."
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| Why Choose Cherwell Service Desk®?
Best Practices: ITIL Service Desk "by default" |
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With Cherwell Service Desk® you have the option of implementing ITIL best practices "by default." That is, by simply using our system you can be implementing ITIL methodology—without mastering all the ITIL books first. Although ITIL implementation is NOT required with Cherwell, if so desired your organization can be ITIL compliant quickly and efficiently. More on implementing an ITIL compliant methodology
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Web-Enabled Help Desk You'll Never Outgrow |
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Cherwell Service Desk® is the first Help Desk • Service Desk Product that your company will never outgrow. The product is scalable from two technicians to hundreds —at mutliple geographic locations. Cherwell Service Desk® is an XML-based, three-tier application that provides all of the advantages of a rich-client - with a fast, powerful, yet easy-to-use interface.
Cherwell Service Desk® communicates over the web using SOAP (Simple Object Access Protocol) and other technologies that allow for easy access to your centralized data from anywhere - providing the best of both the Windows® world and the Web world. For situations when Cherwell Service Desk® is not installed on a client, the product also has "browser-based" web tools (Cherwell's Self-Service and Technician Views) that allow the end customer or a remote technician to access the system data from any computer that has an internet connection.
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Unmatched Ability to Customize—Without a Programmer |
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The level of configurability and customization of Cherwell Service Desk® is extraordinary. We offer the ITIL Service Management framework "out of the box," yet your particular business processes are easily configured and enforced. Additionally, companies have used our administration module to create seamlessly integrated business objects for sales, marketing, bug tracking, procurement, project management and more. If you can draw your business processes and work flow on the white board, you easily can build it with this product - without a programmer. Ultimately, all the business segments in your company can be seamlessly integrated world-wide. Your company's management will be able to make the right key business decisions anytime - from anywhere! We hope you will compare our ability to customize with any of our competitors. More on Cherwell's customization features.
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| Honesty and Integrity
At Cherwell Software, we are passionate about our own noble cause—listening to our customers and caring for their needs. We are building a company that we believe will survive the test of time by providing quality products with extraordinary customer care. That sounds simple, but few companies do it. And, it's more than coincidence that the word "cher" in French is a term of endearment. For us, it reflects the attitude of care we want to demonstrate for our customers. More about our name.
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| NEXT STEPS
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