Overview

With over 20 years of experience, we specialize in service desk and desktop/server management solutions.  Our integration of  best of breed tools, combined with CreekPointe’s business process solutions, consulting, training, installation, and support provide our clients with maximum efficiency, ease of use, and return on investment.

Help Desk/Service Desk

CreekPointe consistently delivers competitive and innovative help desk/service desk solutions to satisfied clients throughout the United States.  From consulting and staffing to installation and support, we can assist you in taking control of your service and support needs.  Our professionals have extensive experience and knowledge in ITIL and industry best practices.  We regularly receive rave reviews on our exceptional execution.  Some of our areas of expertise include:

·     Help Desk Assessments ·     Report Writing & Metrics ·     ITIL Compliance Migration ·     Voice-Help Desk Integration	·   Business Process Analysis ·   HEAT & Help Desk Training ·   Asset Management ·   HEAT Upgrades & Implementations

Desktop and Network 

CreekPointe offers a comprehensive array of technical services including network design, implementation, troubleshooting, consulting, and desktop system management.  Through our partnership with LANDesk, VMWare and Thinstall, we provide IT professionals greater control and simplified management of their entire infrastructure – saving time, resources, and money. We can reduce the cost of support and effectively maintain and report compliance with regulations, standards and licenses. As a Microsoft Certified Partner, we bring extensive expertise in SQL, SMS, Exchange, and Windows Operating Systems.