“As a result of our HEAT upgrade we have experienced increased customer satisfaction and confidence in the Technical Services Division.  Implementing BPAM (Business Process Automation Module) within HEAT has brought our service to new levels.  The number of email requests we receive has increased dramatically while our phone support has decreased.  BPAM has also raised the accountability bar within our division.  The formal HEAT training we received was expanded to include people outside of the Help Desk and has been put to good use.”

 “CreekPointe encouraged us to check around with other technical support providers and we found that no one else offered what CreekPointe did.  We always receive first rate customer service.” 

Lisa Lindsey
Director of Customer Support
Technical Services Division
Wake County Public School System
Raleigh, NC