Rita Hooker - Application Support Supervisor Bon Secours - St. Francis Health System
Karen Ellis - Application Support Analyst Bon Secours - St. Francis Health System
Keith Weathers - Network Administrator Bon Secours - St.Francis Health System
Managing 1000+ PC’s, 40+ applications, 20 locations & 1500+ users
Managing everything from one central location
Managing the migration of telephony support from Engineering to MIS
Report generation to track type/frequency of calls in addition to identifying problem equipment
Design flexibility to fit our specific health care industry needs
Ability to triage and prioritize calls to provide appropriate level of service to each call
Elimination of peer to peer support allowing support staff more productivity
