Bob Toupin
3^rd Level Analyst / HEAT Administrator
Rock-Tenn Company 
 

“CreekPointe has been a great organization to work with.  When their guys are on-site, the experience has always been good.  We actually end up getting more done than we set out to do.  These software engineers are more than just paper MCSE’s …they know their stuff.  We have confidence and trust in their abilities and it’s proven when they are on our systems and network.  Their knowledge of HEAT and networking have put us in a true comfort zone.” 

“HEAT is actually running the IT side of our service organization, which includes roughly 110 personnel.  It tells us where we need to staff to accommodate projects and accomplish our IT objectives.  We’re tracking the cause analysis now and are actually able to trend requests such as VPN.  Eventually we’ll use HEAT to justify the investment we make to support our 8 divisions.  It’s really a tool to let you understand the entire organization from a technology needs perspective.” 

“Most companies just want the sale and are gone after the implementation.  Not so with CreekPointe.  Whether it’s attending the HEAT Wave, a HUG meeting (HEAT user group) or the HEAT Administrator training class, CreekPointe’s involvement with Rock-Tenn has been a commitment.  From the initial sale, to our customized implementation to the follow up, it’s been, and continues to be, a great relationship.”