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Fuji Photo Film
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"HEAT
has brought total organization and focus to our Help Desk at
Fuji. It has given us the structure we need to conduct
effective meetings; it provides everyone with a 'to do' list;
it has all the information we need in regards to our tickets,
including the ability to provide effective measurements that
can be used to work improvements and to do management
reporting."Jean Blair,
Sr. IT Manager
Fuji Photo Film
Greenwood, SC
Crystal Reports Testimonial
“Because IT plays a ‘behind the scenes’
role, sometimes our contributions can go unnoticed. Using
Crystal Reports to publish our activity to the rest of the
company has opened many eyes. Letting others within Fuji see
Call Volume statistics by week and month has helped to spotlight
IT’s role in our overall mission as a corporation.”
“Because of their expertise with HEAT and Crystal, CreekPointe
is able to write the Crystal Reports I need when attending
weekly management meetings. These reports have been well
received by the upper management here. They are easy to read,
concise and accurate. We can tell, at a glance, where ticket
duration trends are headed and which plants are having the most
IT issues per month.”
“On an IT group level, Crystal reporting has done several
things. As a manager, I can look at historical data within
Crystal and forecast staffing levels and volume trends.
Pinpointing issues that generate a high volume of calls is now
much easier. Our meetings are quickly brought into focus as we
look at duration reports which highlight tickets that have
remained open within a given week. This has resulted in greater
accountability on the part of IT members and a noticed increase
in customer satisfaction.”
Reid Calhoun
Assistant Manager, Technical Support
Fuji Photo Film
Greenwood, SC
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