“Our implementation went very smoothly and we were able to get everything done within the specified week.  Nathan, our HEAT Engineer, was impressive and professional.  He had the skills to overcome any roadblocks we encountered.” 

“With HEAT we are now able to hold onto calls through assignments.  This is especially important for calls that cannot be resolved during the first contact.  If a  customer called back to check on the status of their issue,  they would sometimes receive a different customer service rep, possibly causing frustration.  Now, by viewing their call history, we can quickly update them, increasing our level of customer service.”   

“Our service reps are logging calls into a live database and operating in a paperless environment.  This is eliminating duplicated efforts and affecting the bottom line.” 

“I would recommend CreekPointe for their overall professionalism from the original demo straight through to the actual implementation.  We never had to wait and things were ready when expected.  CreekPointe treated us as if we were their only customer.” 

Mark Angel
CRM Project Manager
Programmer / Analyst II
Alex Lee, Inc.
Hickory, NC