The key to supporting remote users so easily is to replace the existing proprietary network usually employed by legacy PBX systems with Voice over IP. This approach uses the internet as the connection between the agents phone, and the central voice server. Voice over IP has become increasingly popular for residential users from services such as Vonage, and is a well established way of making phone calls. In addition, FrontRange Voice supports sophisticated voice compression technology to enable high quality conversations over the public internet, using a standard broadband connection such as cable or DSL.
Portability is an issue with telecommuters, they may be in the office one day, and at a home office the next. It is impractical to carry your telephone with you, so FrontRange addresses this need with a built in soft-phone which runs on the users PC. This means that a user can bring their laptop, and a USB headset with them to their home office, hotel, or even a local hotspot, and log in to your phone system using only their PC.
Safety is key when enabling remote users. As such, FrontRange has a stringent set of authentication requirements built into our solution so only your agents can access your system. You have total control over which agents get in, and what capabilities they have when they are logged in. |
