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Mobile
Workflow Management |
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Overview
The value of interacting with
critical enterprise data when employees are away from their
desks and in the field is motivating forward thinking
organizations to roll out tools for mobile interaction with
desktop applications. Aeroprise products bridge the 'gap'
between employees and their desktop apps by allowing
enterprises to extend applications seamlessly to the field
and enabling end users to personalize their mobile
experience. Pioneering a unique approach in the marketplace,
the Aeroprise product introduces personalization coupled
with two-way actionable alerts and is installable by the
customer in under an hour. The company has established early
leadership by delivering value to customers through its
Mobile Workflow Management Solutions and by listening and
responding to customer feedback. Click on the links to learn
more about a specific aspect. |
Mobilize
Your Service Desk!
The value of interacting with critical enterprise data when
employees are away from their desks and in the field is motivating forward thinking organizations to roll out tools
for mobile interaction with service management applications.
Aeroprise products bridge the 'gap'
between employees and their IT service management system by
allowing enterprises to extend applications seamlessly to
the field and enabling end users to personalize their mobile
experience. Pioneering a unique approach in the marketplace,
the Aeroprise product introduces personalization coupled
with two-way actionable alerts and is installable by the
customer in under an hour.
What
are the unique features and business benefits of using
Aeroprise?
True advantage is created only by
empowering the employee to self-define the workflow events
they need when mobile. Aeroprise creates an easy-to-use
framework for personalized interaction with enterprise
application s, adapting to the evolution of an employee's
daily activity. A key element of the Aeroprise value
proposition is its Personalization Console, enabling the
employee to specify preferred knowledge for their mobile
devices. The employee self-defines their advantage by
specifying business-critical events and customer
relationships, thus receiving the most meaningful
information at their mobile device.
No programming required!
Aeroprise products are
installable by the customer, eliminating the need for
consulting services and resulting in a lower total cost of
ownership. A summary of key features:
- Two-Way Actionable Alerts, give users a "1-Click"
return path back to the desktop application and take
action
- Personalization by the employee, eliminating
dependence on the administrator to get what they want
- No programming required
- Real Time Collaboration between technicians or team
members using the "Who’s On?" feature
- Get credit for "drive-by" requests by submitting new
tickets from the field
- Search wirelessly within any application
- Minimal typing on the device, drop down menus to
take action
Benefits:
- Provides IT Directors with the opportunity to
improve service levels, wring out hidden costs and do
more with less
- Allows technicians to solve problems faster, provide
a productivity dividend to employees in their company,
and achieve a new degree of communication and
responsiveness across the entire Service Management
Lifecycle
- Allows Administrators to provide end users with the
ability to have personalized applications wirelessly
without additional requests for help, taking the burden
off their shoulders
- The reach, value and footprint of your service
management infrastructure is extended within your
organization
Who is Aeroprise for?
Aeroprise is for enterprise
customers with IT Directors who are responsible for Service
Management operations where “proactive” customer service is
a high priority. These Executives view service management as
a strategic investment for the company and are looking for
ways to increase its reach and value. They are interested in
a solution that can help them “do more with less” while
improving service levels and driving down costs.
What is an example of Mobile Workflow Management in action?
As an example of the value derived
from the Aeroprise Personalization Console, the employee can
define an alert based on their preferred knowledge. When a
business event occurs that fits the employee's criteria, the
Aeroprise application is triggered, extracts the information
and sends it to her wireless device as an "actionable
alert." No intervention from the employee or the
administrator is required to push the alert. Once the
preferred knowledge is received, she "clicks on it" and is
taken to the ticket. From there, the employee has wireless
capability to take action and modify the data, such as
reassign, escalate, approve, prioritize, view problem
details, etc. As a result, employees deliver proactive
customer service to events they have self-defined as
business-critical.
What types of applications does Aeroprise support?
Aeroprise supports custom-built as
well as out-of-the-box service management applications from
leading vendors like BMC Software and FrontRange Solutions.
What mobile platforms and transport protocols does Aeroprise
support?
Aeroprise supports all major
wireless platforms including Palm, Pocket PC, WAP Phones,
RIM BlackBerry, and one and two-way alphanumeric pagers.
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